Step one: click the button above
You'll open a new tab where you can read it in your browser.
Step two: read or listen to your free chapter
As you read, keep these questions and insights in mind:
- Are there recurring dynamics in your workplace that contribute to tension?
- What techniques can help you remain calm, professional, and composed during tense situations?
- What steps can you take to rebuild trust when relationships have been strained?
- How can you heighten your emotional intelligence and self-awareness to transform difficult situations?
- What can you do to help de-escalate tense situations?
Step three: provide your thoughts
Come back to this page and scroll to the bottom, where you can click the “Tell Us Your Thoughts” button. From there, you’ll be able to share your insights and experiences—either by providing a quote or by participating in a brief interview. You can find this link again in your email or at both the beginning and end of the chapter.
