Step one: click the button above
You'll open a new tab where you can read it in your browser.
Step two: read or listen to your free chapter
As you read, keep these questions and insights in mind:
- When does humor risk undermining your professionalism or the seriousness of the topic?
- How can understanding these dynamics reduce misunderstandings and minimize conflict?
- What strategies can help you adapt your communication style to different team members?
- What can you do to create an environment where colleagues feel heard and respected?
- Why is it essential to keep records of important conversations and actions?
Step three: answer the questions below
Come back to this page and scroll to the bottom, where you'll be able to tell us your thoughts and insights about your own experiences and what you read. Find this link again either in your email or at the beginning and end of the chapter.
