When the Difficult Coworker Makes You Dread Monday
The “Connecting Confrontation": addressing the conflict not to win but to create understanding. Instead of avoiding the difficult person or matching their hostility, you approach them with curiosity about what's driving their behavior. You use specific language that acknowledges their perspective while setting clear boundaries: "I'm not sure if you realize it, but when you make comments that hint at my incompetence, it undermines people's confidence in me, so I need them to stop."
by Jody Mack